Cynthia Spencer Hospice

I am sorry you found the mattress uncomfortable. We encourage staff to check comfort when talking to patients, and will remind them of this requirement.

Thank you for your comment which I have passed to the service manger for action. Best wishes, Hugh Jones, Patient Experience manager.

Thank you for your feedback. With regard to the WIFI/TV system unfortunately this took considerably longer to fix than was first anticipated. As the TV system signal is from an external supplier, we had to wait for the company to identify the fault. The issue has now been rectified, but this unfortunately meant that patients were without TV's and Wifi for approx. 3 weeks. With regard to warmth on the ward, with the very recent cold weather this has been identified as an issue and in the past two days we have had the holding temperature for the ward increased plus a number of radiator valves have been adjusted.

Thank you for your feedback. I have approached our Hotel services team and they have responded as follows: "With the introduction of the new menu and patient meal preparation process, there may have been some issues with the food cooking slightly too long although being prepared to the recommended cooking time and temperature. It was identified there was an issue, so specialists from the manufacturers attended and the food trolley time and temperatures have been amended". The hotel services team are continuing to monitor the temperatures, cooking time and look of the food being prepared.